We require full payment for all orders
If an order is LAST MINUTE cancelled, any payment made on your order is non-refundable and non transferable. All cancellations and changes are required 3 DAYS prior to the date of pick up/delivery.
Refunds / Exchanges
Once you or a designated party has picked up an order, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake from if you use YOUR OWN transport, YOUR OWN set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Please understand that we cannot issue refunds for cakes that have already been completely eaten.
***We do not give refunds under any other circumstances. Refunds are only given within 7 days.
Cancellation / Changes
Changes and cancellations to retail orders are accepted up until 3 days prior to the date of pick up. We are unable to make changes on orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 3 day in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date.
Guarantee / Disclaimer
We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. Customer need to pay the additional charge by cash or using online transfer. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
All orders are subject to these policies listed above.